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Care That Lifts
Everyone has their pace. We promote and enhance positive risk taking for each individual.
We progressively make the necessary adjustments, ensuring the care is settled and working accordingly. Co-producing care plans and strategies with our clients is key, as they are the real experts.
Connect 2 Flexicare's reputation has been largely built on our ability to take on packages of care that are deemed challenging and complex. We work with various commissioners to identify needs and plan for appropriate care. All our support is offered flexibly to fit each individual's circumstances.
We are well established in the South East of England as a provider with a desire and drive to take on challenging care packages and offer continuity and stability. This is made possible by the manner in which we deliver and manage our complex care packages.
To support every person with dignity
Our mission is to provide support for every person with dignity and embrace their individualism truthfully. Our commitment is evidenced in how we treat each person individually with care and compassion. We go out of our way to support people to take positive risks by respecting their views, choices and decisions without making assumptions about them.
Our service is driven by our core belief that every individual, irrespective of their age, ability to consent, gender or disability, should be treated and valued as if they were able to think, feel and act in a way that would uphold their own dignity and self-respect.
Open, responsive and personal
We use electronic care management systems and care visit monitoring to enhance communication and prompt risk and crisis management. The response time for any arising issues is significantly enhanced with our robust use of technology. This promotes openness, and everyone involved in the care is aware of key events as they occur, cutting out often unnecessary delays when action needs to be taken.
We endeavour to provide highly personalised support that is flexible, safe and effective for all our clients.
Carefully selected Personal Assistants
We carefully select Personal Assistants to provide high quality provision in a range of circumstances. We aim to gather sufficient information about each individual who needs additional help in order to remain at home, so that we can find a good match with the Personal Assistant.
Our recruitment process is robust, with stringent checks and references completed beforehand. Our staff are required to undertake an annual declaration of good health, good character and tax compliance, in addition to enhanced DBS checks and references. We work with a highly skilled workforce that delivers our quality services in our local communities with passion and dedication.
Held to the highest level of integrity
Connect 2 Flexicare conducts a variety of internal audits regularly. We have introduced the annual declaration for all our staff to ensure that everyone is held to the highest level of integrity whilst supporting our clients. Regular spot checks are conducted, care records are reviewed daily, clients' feedback is acted upon efficiently, and staff training and support is continuous.
Your data. Connect 2 Flexicare takes information governance seriously. We have robust policies and procedures in place to manage staff and client data effectively. We understand the need to utilise technology safely and do so with the utmost care.
We all need a lift sometimes. Our care is there to lift you up and hold you up.
Call us on 01296 840737 — Monday to Friday | 9:00 AM – 6:00 PM